The problem

At the beginning, Kais and his team maintained their inventory at home.

When an ordered was received online, they packaged the products themselves and manually brought the items for shipment to the nearest Hong Kong Post office, where they waited in line with packages in tow to ship out to their customers around the world.

Sales jumped from a few dozen a day to hundreds a day.

The wasted time of manual label printing, packaging and lingering in lines at the Post Office soon became untenable, not to mention keeping track of everything via spreadsheets. 

After talking with fellow business owners who needed help, Kais began to envision a way to scale an entire fulfillment system to something that could work across countries, even continents, use one or many warehouses, and still fulfill orders using one single system.

The solution

Knowing the pain points of his potential customers because he WAS a potential customer, he developed a way to solve the issues they faced. Things like shipping, dealing with providers in different time zones, or being unable to provide consistent service to customers would be a thing of the past.  He’d become a bridge between sellers and providers. Fulfillment Bridge was born. With the rapid interest, Kais decided to shut down the travel accessories company, so he could focus solely on Fulfillment Bridge.