logistics frequently asked questions

Frequently Asked Questions

1Where are you located?

We are conveniently located in 14 countries around the world:

  • Americas: United states: NJ, NY, LA / Canada /Argentina
  • Europe: United Kingdom / Germany / France / Italy / Spain / Finland / Czech Republic
  • Asia: China: Shenzhen / Hong Kong / Australia / Japan

Our warehouses situated close to major international airports, allowing for fast turnaround times on outbound shipping and the receiving of imported goods.

2Am I a good fit for Fulfillment Bridge?

Whether you ultimately use Fulfillment Bridge for your fulfillment needs or not, we are here to help, and we are happy to answer any questions you may have concerning cross boarder fulfillment, Import, export… That being said, we specialize in providing cross boarder fulfillment services for ecommerce stores, and crowdfunding projects. Most of our clients are entrepreneurs, or creators of unique products. Some examples of products that we manage today are watches, fashion accessories, electronics, toys, home goods, accessories, and apparel. If you’re not sure if your product meets our criteria, or if you want further clarification, feel free to contact us via our sales@fulfillmentbridge.com, or give us a call.

3Do you offer FBA prep services?

We offer FBA prep services such as kitting, labeling, and attaching required FBA documentation to outer boxes. These services are offered as add-ons for existing clients, but not as a standalone service.

4If I open an account with Fulfillment Bridge, will I be locked in to any contracts?

There is absolutely no commitment of any nature when you open an account with Fulfillment Bridge, and you are free to close your account at any time. No penalties. No long-term contracts. Our only request is that you give us 30 days notice of your desire to close the account.

5Which shipping carriers do you work with?

We have a broad and extensive relationship with international shippers. Domestically and internationally this includes carriers such as USPS, FedEx, DHL, UPS .... Our diversity of resources and big volumes enables our clients to experience speedy shipment and very competitive pricing.

6What are your hours of operation?

Our warehouses operate 6 days a week . Our Warehouses Receiving Hours 8am-4pm local time. Our Office Hours are M onday to Friday 9am-5pm CET. We are closed on Saturday and Sunday. Our daily shipping deadline on business days is 12:00 PM to 2:00 PM depending on the warehouse location.

7Can you help me with other projects such as labeling or kitting?

Yes. We offer our customers other services and special projects such as kitting, bagging, and labeling. However, these services are offered as add-ons for our existing clients, and not as a standalone service. Reach out to us on our sales@fulfillmentbridge.com for details and pricing.

8Do you offer discounted shipping rates?

Yes. You will certainly be able to take advantage of the strong relationships we’ve built with the major carriers and the aggressively negotiated rates are passed on to you. our shipping rate are negotiated with the shipping carriers in a global scale. Our global volumes allow us very competitive rate that we pass to our client.

9How do I calculate my shipping costs?

Upon registering for an account, you will be able to access our shipping rates calculator. The shipping rates calculator will allow you to see all the options available to the destination specified including, cost, weight and delivery times. Of course, there are no costs associated with opening an account with us. We will only start billing you once your first batch of products is marked as arrived at our warehouse.

10Do you support custom packaging?

All the orders we pack are shipped in our standard packaging, however, we understand that creating an identity is important, and we provide full support for your branding efforts. Most of our clients who require custom packaging often opt for ready to ship packaging options. Simply put, products that come to us in branded outer packaging are shipped as-is. The product arrives at your customer’s door beautifully custom-branded.

11How long does it take for you to receive my products?

As soon as your products arrive at our warehouse they are marked as “Received”. They are then inspected and the quantities are verified. At that point, you will receive an email that your products have been received and are ready to ship. This is completed the same day they arrive at our warehouse.

12My supplier is in China but I am interested to use one of your oversea warehouse, can you help shipping the goods from China to the oversea warehouse?

As soon One of our key strength is handling the shipment of goods from your Chinese supplier to any of our warehouses around the world. Also we can offer the option to move goods from Czech republic warehouse to any other warehouse around Europe Since CZ is one of our major hub in Europe. We also handle the freight forwarding and custom clearance on your behalf offering a one stop logistic service.

13Can I send an order via email or fax?

Orders can be sent to us automatically through your shopping cart platform or a csv upload. You can also enter orders manually through the Fulfillment Bridge customer portal. We do not accept orders by phone, email, or fax.

14Does Fulfillment Bridge handle customs clearance?

Indeed, that's one of the key add-on services that we offer to our existing customers, We can assist you with the importing, customs clearance, and freight forwarding process.

15Do I need a US Tax ID number when importing into the United States?

When importing into the United States, a U.S. Federal Tax ID and U.S. mailing address is ordinarily required by Customs. While we allow our customers to list our warehouse address as a location of storage on various documentations. We encourage all customers to have a valid U.S. mailing address and Tax I.D. number before importing goods to the U.S. If you do not please contact us and we can assist yo

16What happens if a customer returns a product?

To facilitate prompt and error-free returns we require a return merchant authorization number (RMA), generated through the Fulfillment Bridge web portal. This is so we can identify to whom the return belongs, and accurately process the return. As soon as we receive a return, you immediately get an email that the item was received in our warehouse. The returns are then inspected for signs of usage and its condition is evaluated. Our comprehensive returns process offers options designed to give you the flexibility to make the most suitable decisions concerning what to do with the product. Based on your direction we can put the returned item back in inventory, or discard it.

17Do you handle fragile products?

We will ship your fragile products if the product comes to Fulfillment Bridge pre-packed in protective packaging (such as sealed bubble bags, etc.) that can pass a 1.5 meters drop-test.

18How do I view my order and inventory data?

Having immediate access to your inventory and order information is fundamental to the growth of your business. We provide you with 24/7 access to your account through our easy to use customer web portal, where you can access all your inventory data, shipping, and order information.

19What payment methods do you accept?

We accept payment via PayPal, credit card, or wire transfer

20How does Fulfillment Bridge protect my products and data?

Protection of our clients’ confidential information, and privacy is of paramount importance. We impose the strictest measures to safe-guard all clients’ data. Complete data is fully backed-up on secure data centers. On-site cameras and staff prevent any unauthorized intrusion into our warehouse, operational, and management facilities.

21Can I come visit your warehouse?

Protecting our clients’ products, brands, and IP is our primary concern. This is why we adopt very strict entry policy to our warehouse to designated areas only for clients, prospective clients, members of the press, etc. You can rest assured your products and identity are held with the highest level of confidentiality. No exceptions. That being said, we do love our clients and value our personal relationships with you! We are happy to meet in our office or at your location to discuss any of your questions, concerns, or just to get to know each other. You can call or email us to set up a meeting at your convenience.

22Are there any products that are restricted or prohibited?

Yes. Please review thoroughly the following list to familiarize yourself with the type of products we do not offer fulfillment services for, as follows:

  • Hazardous products.
  • Any product related to illegal activities including fraudulent or counterfeit products.
  • Any product, which is illegal under the applicable laws in the jurisdiction where our warehouse is located, or the product’s place of origin.
  • Any product requiring a license or other regulatory approval in the jurisdiction where our warehouse is located, the product’s place of origin or its destination (e.g., precious metals, drugs and pharmaceutical products, firearm and ammunition).
  • Temperature and/or pressure sensitive items and liquids, including without limitation aerosol spray and other pressurized products.
  • Any product with specific storage or transportation restrictions and/or limitations (e.g., lithium-ion batteries).
  • Vintage or antiques.
  • Flammable liquids including, without limitation, perfumes.
  • Perishable food products and/or climate controlled warehouse products such as frozen goods.
  • Any product requiring ID verification (e.g., tobacco and e-cigarettes, alcohol and knives).
  • Any product loaded with or containing monetary value (e.g., cash equivalents, gift cards, money orders, checks, coins).
  • Adult, adult-themed and/or sexually provocative products.

Please note: Shipping carriers and specific destinations may have additional limitations and prohibitions beyond those of Fulfillment Bridge, for which you are solely responsible in accordance with the applicable local laws, terms and conditions, and policies/or governmental bodies. You are expected to conduct an independent research to ensure that the products sent to our warehouse are in compliance with the foregoing limitations.