What challenges were you facing that led you to search for an order fulfillment solution?
We were having high order volume and we started working with a warehouse in Miami. We didn’t know too much about fulfillment and basically the Miami guys were recommended, I trusted them. But it was bad from the start.
They were like stealing from us, charging higher fees, crazy stuff. They didn’t ship the packages correctly; for example, if you receive an order from last Saturday they rather ship it a week later, I mean stuff like that that doesn’t make any sense. I decided to stop working with them.
Then we started working with a company in Shenzhen, China. They were terrible. They didn’t even have software. We only stayed with the company for one or two months. We noticed that they were scamming us as well, I was worried about the inventory. I did not know if they cheated; they moved all the inventory. I don’t care. I lost a lot of money with them. Yeah. It’s something that happens I guess.
And that’s where I really started looking for a functional fulfillment centers and one of them was Fulfillment Bridge and Kais, the founder, got in touch right away. We were on a Skype call. We had a connection. It was great. We started basically working from there.